Acceptable Use Policy

1. Purpose and Scope

This Acceptable Use Policy applies to all customers, users, resellers, administrators, end users, applications, workloads, and traffic using TechSynix Innovations services, including servers, hosting, cloud, storage, email-related systems, network services, managed IT environments, backup platforms, and support systems.

The purpose of this policy is to protect customers, networks, upstream providers, the public internet, intellectual property rights, data security, and service availability. This policy forms part of the Terms & Conditions and may be enforced alongside other legal policies.

2. Customer Responsibility for Users and Content

Customers are responsible for all activity originating from their accounts, services, credentials, applications, scripts, users, contractors, resellers, end users, and compromised systems, whether authorized by the customer or not.

Customers must maintain secure applications, patched systems, responsible mailing practices, valid licenses, appropriate permissions, and lawful content. A compromised account or server remains the customer responsibility for remediation and may still trigger suspension or restrictions.

3. Prohibited Content and Activities

Customers must not host, store, transmit, link to, promote, or facilitate illegal content, child exploitation material, terrorist content, unlawful gambling, prohibited financial schemes, counterfeit goods, stolen data, credential dumps, malware, exploit kits, botnet control, phishing pages, scam pages, harassment, threats, hate content, or content that violates applicable law or third-party rights.

Customers must not conduct spam, bulk unsolicited messaging, snowshoe mailing, open relay operation, spoofing, mail bombing, list washing abuse, deceptive marketing, fake unsubscribe processes, or distribution of messages that violate anti-spam rules or provider requirements.

Customers must not perform unauthorized scanning, scraping, brute force attacks, credential stuffing, denial-of-service activity, port flooding, network intrusion, vulnerability exploitation, crypto-mining abuse, proxy abuse, traffic laundering, or other activity that harms systems or networks.

4. Resource, Network, and Platform Abuse

Customers must not use excessive resources in a way that degrades shared platforms, storage systems, network segments, support systems, backup platforms, or other customers. This includes abusive CPU, memory, disk I/O, inode, bandwidth, packet, database, email, API, or process usage.

Customers must not bypass quotas, monitoring, rate limits, authentication, billing systems, licensing controls, fair-use rules, security controls, or suspension mechanisms. Customers must not interfere with routing integrity, IP reputation, reverse DNS, blacklist remediation, or abuse handling.

TechSynix Innovations may limit, throttle, isolate, migrate, suspend, or terminate workloads that create material operational risk, even if the activity is caused by misconfiguration or compromise rather than intentional misconduct.

5. Email, Messaging, and IP Reputation

Customers sending email must use permission-based practices, accurate sender identity, valid unsubscribe mechanisms where required, proper DNS authentication where applicable, and compliant mailing lists. Purchased, harvested, scraped, or unverified lists are not permitted.

Customers are responsible for IP reputation caused by their systems. Blacklisting, spam complaints, bounce abuse, phishing reports, or high-risk mailing patterns may result in blocked ports, rate limits, additional verification, mandatory cleanup, IP replacement refusal, suspension, or termination.

TechSynix Innovations does not guarantee delisting from third-party reputation systems and may decline to provide new IP addresses where abuse history, configuration, or sending practices remain unresolved.

6. Security Requirements

Customers must use strong passwords, secure authentication, timely patching, malware scanning where appropriate, secure coding practices, least privilege, firewall controls, and prompt incident response. Publicly exposed services should be intentionally configured and monitored.

Customers must immediately respond to security notices, abuse tickets, compromise alerts, and remediation instructions. Failure to respond within the requested timeline may lead to protective action without further notice.

Customers must not test security against any system that they do not own or have explicit permission to test. Authorized penetration testing of TechSynix Innovations-hosted targets may require prior written notice and scope approval.

7. Investigation and Enforcement

TechSynix Innovations may investigate complaints, logs, traffic patterns, provider notices, security alerts, blacklist reports, law enforcement requests, fraud indicators, and customer activity to determine whether this policy has been breached.

Enforcement may include warning, request for explanation, evidence preservation, content removal, port blocking, rate limiting, IP null-routing, credential reset, service isolation, suspension, termination, refusal of renewal, vendor notification, legal reporting, or permanent account closure.

TechSynix Innovations may act immediately without prior notice where delay may increase harm, legal exposure, infrastructure instability, customer risk, public risk, or vendor escalation.

8. Liability and Costs

Customers are responsible for losses, cleanup costs, investigation time, vendor penalties, blacklisting costs, legal fees, chargebacks, third-party claims, and regulatory consequences arising from their content, users, systems, compromise, or policy violations.

TechSynix Innovations will not be liable for customer losses caused by enforcement actions taken in good faith to protect networks, comply with law, respond to abuse, preserve evidence, or satisfy upstream provider requirements.

9. Contact and Abuse Reports

Official contact: TechSynix Innovations, India. Email: info@techsynixinnovations.in. Phone: +91 8938079835.

For faster handling, include the customer name, company name, invoice number, order ID, service ID, domain name, IP address, ticket reference, payment proof, and a concise description of the request where applicable.

Client portal: https://crm.techsynixinnovations.in/. Notices sent through unofficial social media accounts, personal numbers, or unverified senders may not be treated as formal notices.