How customers may cancel services and how cancellation affects billing, access, renewals, resources, licenses, backups, and data.
This Cancellation Policy applies to recurring services, subscription services, hosting plans, servers, cloud services, managed IT plans, backup services, support retainers, license-based services, and other ongoing services supplied by TechSynix Innovations.
Project work, custom consulting, emergency support, special procurement, migration work, and one-time deliverables may have separate cancellation terms in the applicable Order Documents.
Cancellation requests must be submitted through the client portal, official support channel, or written email from an authorized account contact. TechSynix Innovations may require account verification, written confirmation, settlement of dues, or additional information before processing cancellation.
A cancellation request is not effective until it is recorded in the portal or acknowledged by TechSynix Innovations. Informal messages, calls, social media messages, verbal statements, or requests from unauthorized persons may not stop renewal or billing.
Customers should submit cancellation before the renewal date stated in the invoice, portal, service agreement, or renewal notice. If cancellation is received after resources, licenses, third-party subscriptions, IP allocations, domains, storage, or infrastructure have renewed or been reserved, the renewal fee may remain payable and non-refundable.
Minimum terms, lock-in periods, reserved capacity periods, annual plans, prepaid periods, license terms, or third-party commitments remain payable unless TechSynix Innovations agrees otherwise in writing.
Cancellation may permanently remove access to servers, accounts, control panels, support plans, monitoring, backups, IP addresses, DNS management, licenses, configurations, reports, and stored data. Customers must export data, emails, files, databases, credentials, DNS records, application code, and required logs before cancellation takes effect.
TechSynix Innovations may delete, reassign, wipe, release, or repurpose resources after cancellation, termination, non-payment, or expiry. Recovery after cancellation may be impossible or may require a separately charged restoration effort if any recoverable copy remains.
Customers are responsible for backing up data, migrating workloads, changing DNS, removing dependencies, notifying their own users, revoking credentials, exporting billing records, transferring domains where applicable, and confirming that business continuity requirements have been met.
Customers must not assume that backups, snapshots, logs, images, or archived files will remain available after cancellation unless a written retention service is purchased and active.
Custom work, completed milestones, emergency work, consulting hours, security response, special hardware procurement, dedicated capacity, reserved infrastructure, activated licenses, domains, SSL certificates, third-party subscriptions, and vendor commitments may not be cancellable after approval, activation, or commencement.
Cancellation of one service does not automatically cancel related services, domains, licenses, backups, monitoring, support retainers, or third-party subscriptions unless the request specifically identifies them and TechSynix Innovations confirms cancellation.
TechSynix Innovations may suspend, restrict, or terminate services for non-payment, abuse, fraud indicators, KYC failure, legal risk, security risk, infrastructure threat, vendor instruction, law enforcement request, policy violation, or customer conduct that creates operational or reputational harm.
Company-initiated termination for cause does not entitle the customer to a refund and does not waive amounts already due.
Cancellation does not remove liability for fees incurred before the effective cancellation date, renewal fees already triggered, third-party charges, consumed services, support hours, damages, chargeback fees, or collection costs.
TechSynix Innovations may withhold final deliverables, migration support, data export assistance, or account closure confirmation until outstanding amounts and verification requirements are resolved, where permitted by law.
Official contact: TechSynix Innovations, India. Email: info@techsynixinnovations.in. Phone: +91 8938079835.
For faster handling, include the customer name, company name, invoice number, order ID, service ID, domain name, IP address, ticket reference, payment proof, and a concise description of the request where applicable.
Client portal: https://crm.techsynixinnovations.in/. Notices sent through unofficial social media accounts, personal numbers, or unverified senders may not be treated as formal notices.
