Backup Policy

1. Purpose and Scope

This Backup Policy applies where the customer purchases or receives backup, snapshot, restoration, disaster recovery planning, or backup monitoring services from TechSynix Innovations. It also explains customer responsibilities where services are self-managed or where backup is not included.

Backup services are risk-reduction measures and not absolute guarantees against data loss, corruption, deletion, ransomware, disaster, human error, software failure, or infrastructure failure.

2. Definitions

Backup means a copy of selected data, files, databases, virtual machines, configurations, or system states created according to an agreed or configured schedule. Retention means the period or number of backup versions retained before deletion or overwrite.

Restoration means an attempt to recover data from an available backup. Recovery Point Objective and Recovery Time Objective are planning targets only unless expressly guaranteed in a signed agreement.

3. Coverage and Exclusions

Backup coverage depends on the purchased plan, selected paths, storage capacity, retention settings, backup software, access permissions, workload compatibility, and customer configuration. Not every file, database, system state, email, application, external drive, mounted storage, or third-party service is automatically included.

Backups may exclude temporary files, cache, logs, corrupted data, encrypted ransomware content, unsupported databases, locked files, external services, customer-side devices, unselected directories, oversized datasets, or data added after the last successful backup.

4. Customer Responsibilities

Customers must identify critical data, confirm selected backup paths, purchase sufficient storage, keep credentials active, avoid disabling backup agents, monitor alerts where provided, review backup reports, test restorations, and maintain independent offsite backups for critical business data.

Customers must notify TechSynix Innovations of application changes, database changes, storage changes, migrations, encryption changes, compliance needs, retention requirements, or new critical workloads that may affect backup coverage.

5. Retention and Deletion

Backup retention is governed by the purchased plan or written configuration. Older backups may be automatically overwritten, expired, pruned, corrupted, or deleted according to retention rules, capacity limits, software behavior, or service cancellation.

Backups may be deleted after cancellation, non-payment, termination, migration, storage exhaustion, policy breach, or expiration of the applicable retention period. TechSynix Innovations has no obligation to retain backups after service termination unless agreed in writing.

6. Restoration Requests

Restoration requests must identify the affected service, data type, desired restore point, files or databases requested, destination, urgency, and business impact. Restoration may require downtime, customer approval, credentials, application support, vendor involvement, or additional fees.

TechSynix Innovations will use commercially reasonable efforts to restore from available backups but does not guarantee that any backup will exist, be complete, be free from corruption, contain the desired version, or restore within a specific time unless expressly agreed in writing.

7. Limitations of Liability

To the maximum extent permitted by law, TechSynix Innovations is not liable for data loss, corruption, incomplete backups, failed restorations, ransomware-encrypted backups, customer deletion, customer misconfiguration, unsupported applications, third-party storage failures, or failure to maintain independent backups.

Any liability for backup services is limited according to the Terms & Conditions and does not include indirect losses, lost revenue, lost profits, regulatory penalties, reputational harm, or business interruption.

8. Contact and Backup Support

Official contact: TechSynix Innovations, India. Email: info@techsynixinnovations.in. Phone: +91 8938079835.

For faster handling, include the customer name, company name, invoice number, order ID, service ID, domain name, IP address, ticket reference, payment proof, and a concise description of the request where applicable.

Client portal: https://crm.techsynixinnovations.in/. Notices sent through unofficial social media accounts, personal numbers, or unverified senders may not be treated as formal notices.