Refund Policy

1. General Refund Position

Refunds are reviewed case by case and are not automatic unless required by applicable law or expressly promised in writing for a specific order. Technology services often involve immediate provisioning, reserved capacity, license activation, labor, vendor commitments, and security review, so many fees become non-refundable once work begins.

Payment of an invoice authorizes TechSynix Innovations to allocate resources, reserve capacity, begin configuration, procure third-party services, perform verification, or start support work according to the order.

2. Definitions

Refund means a return of approved funds to the original payment method or another method approved by TechSynix Innovations. Credit means a non-cash adjustment applied to future invoices. Consumed Services means resources, time, licenses, support, bandwidth, storage, server usage, consulting, or third-party costs already used, reserved, activated, or incurred.

Provisioned means that credentials, access, resources, licenses, configuration, reports, support work, or other deliverables have been made available or work has materially commenced.

3. Non-Refundable Items

Setup fees, installation fees, migration fees, consulting fees, custom development, emergency support, server administration time, security response, consumed resources, dedicated or reserved infrastructure, domain registrations, SSL certificates, software licenses, control panel licenses, backup storage, monitoring tools, third-party subscriptions, taxes, gateway charges, bank charges, and renewal fees after activation are generally non-refundable.

Fees related to abuse investigation, cleanup, blacklisting, legal requests, chargeback handling, KYC review, or policy enforcement are not refundable where caused by customer conduct, customer systems, or customer account activity.

4. Potentially Eligible Refunds

A refund may be considered where a duplicate payment is verified, an overpayment is confirmed, TechSynix Innovations cannot provision the purchased service for reasons within its control, a written money-back commitment applies, or a billing error is confirmed.

Approved refunds may be reduced by consumed services, setup work, third-party costs, gateway charges, taxes, currency conversion differences, bank fees, administrative costs, outstanding invoices, or damages owed under the Terms.

5. Request Requirements and Review

Refund requests must be submitted through official support or email and include customer name, invoice number, order ID, service details, payment proof, reason for request, and any supporting evidence.

TechSynix Innovations may review service logs, provisioning records, KYC status, abuse reports, payment status, vendor invoices, support history, and customer communications before approving or denying a refund.

Submitting a request does not pause billing, renewal, suspension, data deletion timelines, or policy enforcement unless TechSynix Innovations confirms otherwise in writing.

6. Abuse, Fraud, and Policy Violations

No refund is available for accounts suspended, restricted, or terminated due to spam, phishing, malware, unlawful content, forged KYC, payment fraud, chargeback misuse, credential abuse, sanctions risk, network abuse, intellectual property infringement, harassment, illegal activity, or infrastructure harm.

TechSynix Innovations may set off amounts owed, investigation costs, vendor penalties, or chargeback fees against any approved refund or credit.

7. Processing Method and Timelines

Approved refunds are generally processed to the original payment method where possible. Processing timelines depend on banks, card networks, payment gateways, currency conversion, holidays, compliance review, and payment provider rules.

TechSynix Innovations is not responsible for delays, deductions, exchange rate differences, failed refunds, or account restrictions caused by banks, gateways, card issuers, or payment intermediaries.

8. Chargebacks and Payment Disputes

Customers should contact TechSynix Innovations before raising a chargeback or payment dispute. Unauthorized, false, or abusive chargebacks may result in immediate suspension, termination, data loss, recovery action, collection costs, and permanent refusal of service.

A chargeback does not cancel the customer obligations under the Terms, including payment for consumed services, third-party costs, damages, policy breach costs, or outstanding invoices.

9. Contact and Refund Requests

Official contact: TechSynix Innovations, India. Email: info@techsynixinnovations.in. Phone: +91 8938079835.

For faster handling, include the customer name, company name, invoice number, order ID, service ID, domain name, IP address, ticket reference, payment proof, and a concise description of the request where applicable.

Client portal: https://crm.techsynixinnovations.in/. Notices sent through unofficial social media accounts, personal numbers, or unverified senders may not be treated as formal notices.