Shipping & Delivery Policy

1. Nature of Delivery

TechSynix Innovations primarily provides digital technology services, including hosting, servers, cloud access, managed IT, consulting, security, backup, monitoring, and support. Unless an Order Document expressly includes physical goods, no physical shipment is part of the service.

Digital delivery may occur through portal activation, email instructions, server credentials, control panel access, DNS updates, cloud account access, ticket updates, remote sessions, documentation, reports, configuration completion, or project handover.

2. Delivery Dependencies

Provisioning and delivery depend on payment confirmation, KYC completion, fraud review, stock or capacity availability, customer inputs, technical prerequisites, DNS propagation, vendor activation, software licensing, security checks, and upstream provider approvals.

Customer delays in providing access, documents, approvals, content, credentials, DNS information, migration windows, technical contacts, or accurate requirements may extend delivery timelines.

3. Estimated Timelines

Delivery dates and provisioning timelines are estimates unless expressly stated as binding in a signed written agreement. TechSynix Innovations will use commercially reasonable efforts to deliver within communicated timelines but does not guarantee delivery where dependencies are outside its control.

Emergency, custom, security-sensitive, high-risk, or special-procurement services may require additional review, scheduling, vendor approval, or staged delivery.

4. Acceptance of Digital Delivery

A digital service may be considered delivered when access credentials, service details, completion notice, configured environment, report, documentation, or support outcome is issued to the customer or made available in the client portal.

Customers must review delivered services promptly and report material delivery issues through official channels. Continued use, deployment of workloads, or failure to object within a reasonable time may be treated as acceptance.

5. Physical Hardware or Courier Delivery

Where physical hardware, appliances, devices, documents, or third-party shipment is expressly included, shipping costs, taxes, insurance, risk transfer, delivery address, carrier selection, customs duties, installation responsibility, returns, and replacement terms will be stated in the relevant quotation or agreement.

TechSynix Innovations is not responsible for carrier delays, customs delays, incorrect addresses, failed delivery attempts, customer unavailability, physical damage after risk transfer, or third-party logistics failures except where required by law.

6. Liability for Delivery Delays

TechSynix Innovations will not be liable for indirect losses, lost profits, missed launch dates, business interruption, or third-party penalties caused by delivery delays unless a signed agreement expressly provides a specific remedy.

The customer should not schedule irreversible business events, migrations, marketing launches, or production cutovers until access, backups, testing, and acceptance are complete.

7. Contact and Delivery Support

Official contact: TechSynix Innovations, India. Email: info@techsynixinnovations.in. Phone: +91 8938079835.

For faster handling, include the customer name, company name, invoice number, order ID, service ID, domain name, IP address, ticket reference, payment proof, and a concise description of the request where applicable.

Client portal: https://crm.techsynixinnovations.in/. Notices sent through unofficial social media accounts, personal numbers, or unverified senders may not be treated as formal notices.